Who this is for
Owner of a service firm or small sales team using the enquiry sorter and reply drafts.
Your services, prices or wording have changed, and nobody has re-checked the sorter.
The result
Every month a sample of 30 of your enquiries is labelled by your person and compared with the sorter, the trap messages and instruction-bearing messages are re-run, 20 drafts are traced to your answer sheet and the send log is checked as empty.
What is included
- The sorter from the one-off job, for one form or mailbox
- A monthly label-agreement check on 30 randomly chosen enquiries
- The trap and instruction-bearing sets re-run
- A trace of 20 drafts to answer-sheet lines
- A list of answer-sheet entries past their review date
You receive
- The monthly results
- The trace results
- The list of stale answer-sheet entries
- Proposed label or routing changes
What is not included
- Sending any message
- Editing the answer sheet: you own it
- Cold or promotional messages
- Regulated advice
- Real-time cover
What we need from you first
- Changes to your services, prices or policies last month
- Any enquiry that was misrouted or answered wrongly
- Who labels the sample
Never send passwords, keys, customer records or confidential code in the first enquiry. Secure handover is agreed after scoping.
How we check it is done
- On 30 randomly chosen enquiries labelled by your person, at least 26 get your label (a tripwire: it bounds nothing about future enquiries). Any severe error fails the month: a draft that states a price, date or policy not on the sheet, a trap message answered, or any message sent.
- All traps are marked "needs a person" and the send log is empty.
- Every sentence in 20 sampled drafts traces to a line in the answer sheet.
You read each monthly test report and tell us whether the rules, thresholds and test set still suit you. A period counts as delivered when you have received the record.
When we would stop or decline
- The answer sheet has no owner
- You want automatic sending
- No one labels the monthly sample
Questions
Does this check accuracy for good?
No. It is a monthly tripwire on 30 enquiries. It does not promise a rate for all future enquiries.
Do you edit my answer sheet?
No. We list stale entries for its owner.
Do I need the one-off job?
Yes, it builds the sorter. It is priced on its own page and is not in the monthly fee.
Price and terms
£149/month · untested offer price. Billing is monthly under the written terms we agree with you. Nothing is charged until you have agreed them.
This is a new service with no published client results. The price is a starting point we have not yet tested with buyers. Nothing is ordered or charged by the enquiry. The full specification is on the Synthetic Industry catalogue.