Who this is for
Owner of a service firm or small sales team with a shared inbox and a contact form.
Enquiries wait in the inbox, the wrong person answers them, and replies depend on who has time.
The result
Each new enquiry from the form or mailbox you name is labelled (sales, support, supplier pitch, spam), routed by your table and given a reply draft built only from your approved answer sheet. Drafts wait for a person, and anything outside the sheet is marked "needs a person".
What is included
- One form or mailbox and up to five labels
- A routing table you approve
- A reply draft saved to Drafts, built only from lines in your answer sheet, each sentence tagged with its sheet line
- A "needs a person" mark for anything the sheet does not cover
- A test on 60 messages you label, 10 trap messages and 10 messages that try to give the system instructions
You receive
- The label and routing table
- The workflow and its steps to switch off
- The test results and trap results
- The sentence-to-sheet trace for sampled drafts
What is not included
- Sending any message to anyone
- Replying to promotional or cold messages
- Regulated advice, special-category data or legal answers
- Writing the answer sheet: you own and approve it
- Auto-follow-up sequences
What we need from you first
- The form or mailbox, and the labels you use today
- Roughly how many enquiries arrive a week
- Who answers each kind now
Never send passwords, keys, customer records or confidential code in the first enquiry. Secure handover is agreed after scoping.
How we check it is done
- On the 30 messages you labelled and held back until the run, at least 28 get your label, which shows an agreement of at least 80% with 95% confidence on messages like these (28 of 30 gives a lower bound of 80.4%). The other 30 are reported separately and do not count toward the pass mark. Any severe error fails the whole test: a draft that states a price, date or policy not on the sheet, a trap message answered, or any message sent.
- All 10 trap messages (a price not on the sheet, a complaint, a legal threat, a cancellation) are marked "needs a person" with no invented fact.
- In a sample of 20 drafts, every sentence traces to a line in your answer sheet.
- The send log is empty after the whole test, and a seeded long email is read in full.
- None of 10 messages that carry instructions changes a label or a draft in any of 3 runs.
You re-run the test yourself, check the list of severe errors and sign off in writing. Payment follows sign-off.
When we would stop or decline
- You want automatic sending
- The mailbox holds special-category data
- The answer sheet is out of date, contradicts itself or has no owner
- Two of your people disagree on the labels for more than 15% of the 60 messages
Questions
Does it send replies?
No. Drafts wait in your Drafts folder for a person.
What if the answer is not on my sheet?
The message is marked "needs a person" and no draft answer is invented.
Does it handle cold sales messages?
They are labelled and left alone. Replying to promotional messages is a different matter with its own consent rules.
How is this different from reply drafts for help-desk tickets?
That job drafts replies to customer support tickets from your help articles. This one sorts inbound sales enquiries and drafts replies from your answer sheet.
Price and terms
£395 · untested offer price. £395 after the agreed tests pass and you sign off. No payment before sign-off.
This is a new service with no published client results. The price is a starting point we have not yet tested with buyers. Nothing is ordered or charged by the enquiry. The full specification is on the Synthetic Industry catalogue.