Who this is for
Owner or credit controller whose overdue reminders are sent automatically and who needs to know each month that they stayed inside the written rules.
The reminders have been going out for weeks and nobody has checked the log.
The result
Each month you receive the re-run of the frozen rule tests, a check of every message sent that month against the lists and caps, and a list of anything that went out outside the rules, first. Counts are shown with unknowns kept.
What is included
- One sender address and one export
- The frozen 1,100-case rule test re-run each month
- Every message checked against its send-time quiet/dispute/part-paid lists, caps, template and source-export fields
- The stop switch timed once a quarter
You receive
- Monthly test report
- Send-log findings
- List of anything outside the rules
What is not included
- Starting or stopping sending: your named person does that
- Changing a rule, list or template without your written approval
- Reading replies or your inbox
- Any response-time guarantee or out-of-hours cover
- Accounting, tax or legal advice
What we need from you first
- How many reminders go out a month
- Who receives the report. No customer data in the first enquiry
Never send passwords, keys, customer records or confidential code in the first enquiry. Secure handover is agreed after scoping.
How we check it is done
- Each month the frozen 1,100-case rule test passes in full: every case outside the rules is blocked and logged.
- Every message is checked against the approved template, source-export fields, caps and lists as they stood at its send time. Each breach and any gap between send-log and sender counts is listed with its evidence.
- Each month the frozen test pack is re-run and every previously passing case still meets its agreed check. A regression fails this check even if reported, and the report lists it first with its cause.
- Nothing was written to any live system by us, and originals are unchanged (checksums match).
- Once a quarter your named person stops all sending and one test customer, then restores the previous state, each in under 10 minutes using the runbook. No message may leave after its stop; you supply the timings and logs.
- After any changed rule or workflow, all 100 new labelled cases you hold back until the run meet their expected send/block results. Any out-of-rule send or wrong recipient fails this check, and you receive the cases and rerun steps.
You read the report and test results and accept or send them back in writing. A month counts as delivered only when its agreed acceptance checks pass; receiving a report alone is not acceptance.
When we would stop or decline
- The log format changes and cannot be mapped
- Nobody on your side reads the monthly report for two months running
- The dispute list is not kept current
Questions
Can you stop sending if you find a breach?
No. We hold no send permission. The report points to your stop switch and your person decides.
Do you read my customers' replies?
No. We read send/block logs, rules, templates, source exports and dated exclusion lists, not replies or your inbox.
Price and terms
£125/month · untested offer price. Billing is monthly under the written terms we agree with you. Nothing is charged until you have agreed them.
This is a new service with no published client results. The price is a starting point we have not yet tested with buyers. Nothing is ordered or charged by the enquiry. The full specification is on the Synthetic Industry catalogue.