Who this is for
Customer-success lead at a B2B firm with annual contracts.
The one-off rules worked, and now the list is needed every week before renewals.
The result
Every week you receive the accounts renewing in the window you set (for example 90 days) that show any agreed risk signal, each with the evidence and its date. It is read-only, and the account owner decides.
What is included
- The rules and signal sources from the one-off job
- A weekly list of renewing accounts with any signal, with evidence and dates
- A count of accounts listed, new this week and still open
- A monthly back-test update with sample sizes
You receive
- The weekly list with evidence
- The counts
- The monthly back-test update
- A note on any signal source that failed
What is not included
- A churn probability or forecast
- Contacting any customer
- Changing any record
- A promise that an empty list means no risk
What we need from you first
- Accounts that churned or renewed since last week
- Any signal added or retired
- Who receives the list
Never send passwords, keys, customer records or confidential code in the first enquiry. Secure handover is agreed after scoping.
How we check it is done
- In a weekly sample of 10 rows, 0 evidence items mismatch the source system (a tripwire: 0 in 10 bounds the rate only under about 26%).
- Listed plus not-listed accounts equal all renewing accounts in the window.
- The monthly back-test reports churned accounts listed 60 or more days ahead, with sample sizes.
You read each weekly list and tell us whether the rules, thresholds and test set still suit you. A period counts as delivered when you have received the record.
When we would stop or decline
- A signal source stops being available
- You want a churn score
- No one acts on the list for three months
Questions
Does it predict churn?
No. It lists agreed signals with evidence.
Does it contact customers?
Never. It reads exports and sends a list.
What if the list is empty?
It only means no agreed signal fired.
Price and terms
£149/month · untested offer price. Billing is monthly under the written terms we agree with you. Nothing is charged until you have agreed them.
This is a new service with no published client results. The price is a starting point we have not yet tested with buyers. Nothing is ordered or charged by the enquiry. The full specification is on the Synthetic Industry catalogue.