Who this is for
Local service or small online business owner who wants more genuine reviews.
Happy customers never leave reviews, and the owner is tempted to ask only the happy ones.
The result
After each completed job or order, every eligible customer gets one identical review request with at most one reminder. Nobody is screened by satisfaction, no incentive is offered, and a request is held while a complaint is open and sent once it is closed (never dropped), or not sent after an opt-out. Reply drafts, if you want them, are for a person to post.
What is included
- One CRM or shop and one review platform link
- One identical request and at most one reminder
- A hold while a complaint is open, released when it closes, and suppression after an opt-out
- A test with happy, unhappy, complaint-open and opted-out customers
- Optional reply drafts for a person to post
You receive
- The request wording and the rules
- The eligibility matrix with results
- The branch audit showing no sentiment condition
- The log-to-jobs reconciliation
What is not included
- Screening by satisfaction, or any incentive for a review
- Staff or fake reviews
- Removing or hiding negative reviews
- Posting replies for you
- Legal advice on review rules
What we need from you first
- How you record completed jobs or orders
- Where customers leave reviews today
- How you handle open complaints
Never send passwords, keys, customer records or confidential code in the first enquiry. Secure handover is agreed after scoping.
How we check it is done
- In a test with happy, unhappy, complaint-open and opted-out customers, every customer who is not opted out and has no open complaint gets the same request and link.
- A customer with an open complaint gets the same request within the agreed number of days after the complaint closes.
- A branch audit finds no condition based on sentiment or rating; the only holds are an open complaint (released on close) and an opt-out.
- At most one reminder is sent, and an incentive-wording checklist passes.
- The log reconciles to completed jobs in the test period.
You re-run the test yourself, check the list of severe errors and sign off in writing. Payment follows sign-off.
When we would stop or decline
- You want gating, any incentive for a review, staff reviews or removal of negative reviews
- You will not send to every eligible customer
- There is no complaint list to hold requests against
Questions
Can I ask only happy customers?
No. Everyone eligible gets the same request.
Can I offer a discount for a review?
No. We build no incentive of any kind: Google bars incentive-based reviews, and the FTC bars any tied to sentiment.
Can you reply to reviews?
We can draft replies. A person posts them.
Price and terms
£295 · untested offer price. £295 after the agreed tests pass and you sign off. No payment before sign-off.
This is a new service with no published client results. The price is a starting point we have not yet tested with buyers. Nothing is ordered or charged by the enquiry. The full specification is on the Synthetic Industry catalogue.