Who this is for
Office or finance manager whose accounts mailbox routing is switched on and who wants it watched.
Your accounts mailbox routing is live, and suppliers, senders and wording keep changing.
The result
Each month you receive a report on 100 new emails from your mailbox that your own people label: the share of each label found and the share right, any misroute that matters, the share in "Unsorted" and the changes we made to the labels, with the frozen test pack re-run.
What is included
- A monthly sample of 100 redacted new emails, labelled by two of your people
- The share of each label found and right, the misroute list and the Unsorted share
- Label tuning within your label list of up to eight
- The frozen test pack re-run, including ten emails that carry planted instructions
You receive
- Monthly routing report
- List of label changes made
- Test report
What is not included
- Sending, deleting or replying to any email
- Adding labels beyond eight or languages beyond two
- Legal, tax or financial advice: a named person at your business decides
- Sending, posting or filing anything: a person at your business does that
- Any response-time guarantee or out-of-hours cover
What we need from you first
- Which one-off version fits you, and the volume you expect each month
- Who receives the monthly result. No files or logins in the first enquiry
Never send passwords, keys, customer records or confidential code in the first enquiry. Secure handover is agreed after scoping.
How we check it is done
- Each month on 100 emails labelled by two of your people, each label with 10 or more emails has at least 85% found and 85% right, and every misroute that matters is listed (100 emails is a tripwire; small labels are reported but not scored)
- The connection still cannot send, reply, forward or delete
- Each month a random sample of 30 outputs is checked against the source by a separate automated reviewer, and a severe error stops the service until it is fixed and re-tested
- Originals are unchanged (checksums match); the only writes to your mailbox are the labels the routing applies; nothing was sent, replied to, forwarded or deleted
You read each month's result and tell us whether the test and thresholds still suit you. A month counts as delivered when you have received the result and the test report.
When we would stop or decline
- Inputs change shape and cannot be mapped to the agreed one
- Nobody on your side reads the monthly result for two months running
- You want the system to post, send, file or pay by itself, without a person at your business approving each action
Questions
Do you read our mailbox all month?
No. We read a monthly sample your people label, and the routing logs. The connection stays read-and-label only.
What if routing fails badly?
You switch it off with the run book. We tell you what we found and fix the labels before it goes back on.
Price and terms
£149/month · untested offer price. Billing is monthly under the written terms we agree with you. Nothing is charged until you have agreed them.
This is a new service with no published client results. The price is a starting point we have not yet tested with buyers. Nothing is ordered or charged by the enquiry. The full specification is on the Synthetic Industry catalogue.